Terms & Conditions

Check-In Time-
You may check into your room at Vitina Studio Motel at 2:00 pm daily. Check-in before this time is subject to availability and additional charges.

Check-Out Time-
Please check out of your room at Vitina Studio Motel no later than 10:00 am. Check out after this time is subject to availability and additional charges.

Early Check-In-
If a guest requires a guaranteed check-in for arrival prior to 2:00 pm then the pre-registration is required. Pre-registration is where the guest has booked and paid for the night prior to guarantee the availability of the room for immediate check-in.

Late Check out-
We can accommodate late check out past the check-out time, only if it is confirmed and organised prior to the day of the departure or on some occasions the day of departure. To guarantee a late check-out time the guest needs to book and pay the night of departure.

Guest Registration-
All guests, adults, and children are required to be registered with the hotel and complete a guest registration card.

Credit Card / Cash Deposit-
Every guest is required to provide a credit card for incidental charges and room payment if required. The hotel will process a pre-authorization. If a guest does not want to use a credit card, a cash deposit will be required of a minimum of $300.

Identification requirement-
All guests are required to provide photo identification (ID) during check-in for security purposes.

Minimum Age-
Each room must have a registered adult aged 18 years and older.

The Vitina Studio Motel rooms are 100% non-smoking, outside balcony & veranda areas are exempt. Please keep the sliding door closed when doing so. Any guest found in breach of the motel’s non-smoking policy may be charged additional cleaning fees ($500 minimum charge) and loss of revenue compensation. Guests who fail to comply with the hotel’s non-smoking policy may be requested to vacate their motel room and the premises and forfeit any deposits made with the motel.

Car Parking-
The motel offers limited car parking for guests. This service is provided by the motel however the motel accepts no liability for any loss or damage of personal items whilst in the motel car park. The motel also accepts no liability or responsibility for any damage that occurred to the vehicle whilst in the motel car park or under the motel employee’s care. The Motel recommends all guests to have full and comprehensive insurance so any potential claims can be covered by the insurance cover. For Hybrid cars, customers are required to pre-book for charging ports as they are limited.

Housekeeping will service every guest room Monday to Friday between the hours of 8:30 am to 3.00 pm. Limited services/No servicing will apply for Public Holidays.

Rack Rate-
The rack rate indicates the full rate applicable for the room type and its market value.

Signed Contract
Rates are not valid until a signed copy of this contract is returned to the sales department of the hotel. By signing this contract, you agree to the trading terms as outlined in this contract and all applicable fees and charges. Alternatively, an email acknowledging receipt of our contracted rates and acceptance of our terms and conditions will be accepted. In the absence of a signed contract, it will be acknowledged that by accessing and booking these special contract rates, the booker accepts the Vitina Studio Motel’s Terms and conditions.

FORCE MAJEURE: Neither party shall be liable for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including, but not limited to natural disasters, extreme weather conditions, government actions or restrictions, travel warnings, coup d’état, martial law, state of emergency, wars, terrorism, insurrections, pandemics, epidemics, nuclear incidents, EMP and/or any other cause beyond the control of the party whose performance is affected (“Force Majeure”); provided, however, that adverse economic conditions or general financial or operational constraints are not deemed to be a Force Majeure event. If either party is affected by a Force Majeure event, it shall forthwith notify the other party of the nature and extent thereof.

Additional Person Fees-
Additional fees are applicable for the extra adult occupying the room and will be charged the Extra Adult fee of $25 per day per person

Infants 0 to 2 years is free of charge. Children aged from 2 to 12 years old will be charged the child rate of $20 per day per child. Adult rate are 12 years and over.

Payments & Credit facilities-
a) Where the Motel has granted credit approval, no deposit is required for bookings where the company has agreed, signed, and returned Vitina Studio Motel Terms and Conditions. At the discretion of the motel, all booking must be secured by a credit card or a deposit equal to one night’s accommodation for all rooms requested.
b) Where credit approval has NOT been granted, full prepayment is required a minimum of 72 hours prior to arrival, and/or a credit card for room guarantee is required. Where payment has not been received the motel reserves the right to release the reserved rooms for sale.

Credit Account-
If your company does not have a credit with the motel, prepayment is required at least 72 hours prior to the guest’s arrival. If prepayment has not been received by this time the room/reservation will be automatically released for sale. If credit facilities are to be established with the hotel, credit approval takes 14 days to process. A credit application form is required to be completed in full including credit references and returned to the hotel for processing. The only businesses excluded from advising credit references are financial Institutions and Government Departments. Payment should be made within 30 days after the date of invoice. Credit Accounts reaching 45 days outstanding will automatically be suspended until outstanding monies have been paid. Accounts that have been suspended for trading outside the 30-day trading account terms will only be reinstated at the discretion of the Hotel General Manager.

Credit Card and/or Company Credit Card Payment
Companies who wish to make a payment via credit card and/ or company credit card will need to be complete a credit card authorisation payment form including signature plus forward a copy of the front and back of the credit card for signature verification purposes. This will be required for every individual booking. Alternatively, the company can provide a ‘Blanket Card Authority” that will be applicable for all bookings for a set validity period. All credit card payments and required paperwork are required to be organised with the hotel a minimum of 72 hours prior to guest arrival. The credit card authority will also need to state exactly which charges they are authorizing e.g. All charges, Room only.

Credit Card Surcharge
A surcharge of 1.5% is applicable for payments made via credit card. This surcharge will be calculated and added to the entire charge at the time of processing.

The operator/company confirms and agrees that this agreement as confidential between the operator/company and the motel, and the operator/company shall not in any circumstances divulge or permit to be divulged the contents of the agreement.

Promo Code
Discounts of the Promo Code is subject to seasonal changes and availabilities.